OpticsFast customers told Postal Service inspectors that rather than the luxury brands advertised on the site, they were sold cheap knockoffs, and then badgered and bullied when they asked for refunds. One buyer, a woman in California identified in a criminal complaint as Victim-1, said that someone had called her 35 times a day after she complained online about a fake and damaged pair of Ray-Bans she bought from the site.
She was called a “total degenerate” and “stupid, stupid lady” in emails, according to the complaint. She later received a call from a man who identified himself as a police officer and said that OpticsFast had filed a “civil harassment suit” against her.
Another customer, identified in the complaint as Victim-8, clicked on an OpticsFast link that generated a shipping label to mail in glasses for repair. When he decided against using the label and refused to pay for it, OpticsFast sent him hundreds of emails, including 456 in a single day. Hundreds of them had “I WIN!!!” in the subject line.
Mr. Borker appears to have toned down his previous approach, according to the complaint. None of the victims identified by the government, nor any of the dozens of OpticsFast customers who posted complaints on Yelp, mentioned physical threats.
A call to OpticsFast in March, as complaints on Yelp piled up, was answered by a woman who said she had never heard of Vitaly Borker. Asked where the company was based, she snapped “That’s none of your business.”
Efforts to reach Mr. Borker at the time were unsuccessful, although he was not keeping a particularly low profile. Earlier in the year, he posted a GoFundMe plea for $1,000 to buy long skis for an April trip to Utah. His short skis, he said, would not suffice in deep-powder snow.
“Clearly, I don’t want to pay for this…